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Network Operations Specialist 1 1 1 1

Company: L3Harris Technologies
Location: Melbourne
Posted on: November 7, 2024

Job Description:

Job Title: Network Operations SpecialistJob Code: 17778Job Location: Melbourne, FL -Job Description:

  • Provide technical support for large private communications network. - Handle first line of support for customer and field calls into an operations center.
  • Log calls and perform preliminary investigations into reported network issues.
  • Create trouble tickets and initiate workflow for problem resolution.
  • Monitor, analyze, and troubleshoot network problems within an operations center utilizing network management and monitoring tools.
  • Interprets equipment alarms in the network on-premise equipment or telco's network and move forward towards service restoration.
  • Resolve problems using internal and external groups as needed to correct trouble on the network and interact with the customer.
  • This position is part of an onsite 24x7 network control environment. - Shift and workday flexibility is required. -Qualifications:
  • Bachelor's degree in Telecommunications, Engineering, Networking, Information Technology or related field or 2 years post-Secondary/ Associate's Degree with a minimum of (0-1) year of prior related experience.
  • Minimum of (0-1) Years Telecommunications Network Troubleshooting experience.Additional Knowledge, Skills, and Abilities considered:
    • Experience with Layer 1 Troubleshooting
    • Experience with call center phone systems and working with geographically dispersed teams.
    • Experience in Physical layer and routed technologies experience.
    • Experience with Network Management systems and tools.
    • Experience in remote maintenance and repair of network equipment.
    • Experience with interacting with customers and meeting service-level timelines. - -

Keywords: L3Harris Technologies, Jupiter , Network Operations Specialist 1 1 1 1, Other , Melbourne, Florida

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