Field Service Rep
Company: Orion Talent
Location: Miami
Posted on: October 27, 2024
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Job Description:
Position Details:
--- Title: Field Service Rep
--- Location: The vast majority of the customer sites are within 50
miles of Miami, FL; you can live anywhere in that general area.
--- Travel/Schedule: Minimal overnight; this is primarily a
standard Mon-Fri dayshift opportunity at the specific customer
sites in your region.
--- Compensation: Target Base Salary -$70K - $78K+
o Bonuses/Additional Compensation: Overtime + Per Diem + mileage /
gas reimbursement
o Benefits: Company offers an industry-standard corporate benefits
package to include Medical / Dental / Vision, company matched
RRSP/DPSP, a generous paid time off (PTO) program, Life Insurance,
Flexible Work Schedule, a profit sharing-program and opportunity
for personal and professional growth.
Position Description: Company provides top of the line, full and
partial automation solutions for both direct mail and retail
pharmacies. The OptiFill and RIVA service groups provide support
and expertise to the customers on equipment and product lines.
Service Representative(s) will be primarily responsible for
providing Level 2 technical support to customers and third-party
Level 1 support vendors, along with managing and maintaining the
relationship with the customers on behalf of Company, primarily at
Kaiser Medical Centers. You will specifically:
--- Focus on customer needs and satisfaction by troubleshooting,
installation, validation, maintenance and service repair needs on
pharmacy automated equipment.
--- Perform 2nd Level hardware preventive and corrective
maintenance, as well as some software maintenance.
--- Schedule 1st Level (3rd party) resources, including
preventative maintenance and service calls.
--- Monitor and support 1st Level (3rd party) resources to complete
emergency break fix service calls.
--- Support the facility group with any enhancements or upgrades
that may impact the operation of the Company system by providing
information and technical knowledge for a successful
implementation.
--- Work with the facility (customer) to schedule appropriate
downtime for preventive and corrective maintenance.
--- Provide a summary of work performed at the frequency and detail
required by the facility to document the servicing of the
system.
--- Preplanned service calls outside of normal business hours may
be required to accommodate user schedules, ex: preventative
maintenance may be conducted during the evening.
In order to be successful in this role, you should have at least 5
years' experience in the troubleshooting, maintenance and repair of
Electronic / Electrical and computerized electro-mechanical systems
such as robotics, conveyors, sensors and PLCs (specifically RS
Logic). A good mechanical aptitude is desired, as is some level of
expertise with computers (software, remote diagnostics,
windows-based networking etc). And you must be service-minded and
customer-focused.
Keywords: Orion Talent, Jupiter , Field Service Rep, IT / Software / Systems , Miami, Florida
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